Podcasts Health Clintcast 33-Process vs Outcomes

33-Process vs Outcomes

Published: Jan. 28, 2009, 6:05 a.m.

In the healthcare profession, there are processes that we continually strive to improve. That is great that we do this - it is, after all, expected that we strive to get better. How does your customer, however, perceive the 'outcomes' of your process improvements? That is far greater in importance to your success.