109-Surveyors As Customers

Published: May 14, 2009, 5:05 a.m.

Many organizations are crippled in fear of the survey - and the personnel that represent it - the surveyors. Today, Clint suggests a tactic for dealing with this issue - treat the surveyors like customers! Surveyors of one type or another are a fact of the healthcare business forevermore. Thus, stop worrying and embrace them instead - you might be surprised!