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Although the term \u201cautomation\u201d may sound like a buzzword in the tech industry, it\u2019s actually nothing new \u2013 humans have been automating mundane or dangerous work for a very long time now. It\u2019s the problems, technologies, and motivations that change.\n\nIn the new episode of Not too Techie, I speak to Michael Kaemper, Sr. Director CX SP Architecture at Cisco. Tune in to find out what #automation actually is, and how it can be used to deliver even better #CustomerExperience. We will also answer the burning question you are all asking: are robots here to steal our jobs?\n\nReach out to Michael to find out how you can use automation to transform your business: https://www.linkedin.com/in/michael-w-k%C3%A4mper-6908a739/