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Join the Cisco Champions as they discuss what\u2019s new with the Cisco Contact Center with Kurt Mey and Carlos Guadamuz. The discussion includes the integration of Voicea and CloudCherry acquisitions; Customer Experience Management; the use of AI/ML to listen, analyze and predict; leveraging of Cognitive Collaboration; the WebEx Contact Center Enterprise; the specialization use cases; and much more.\n\nCisco Champion hosts\nPaul Giblin (https://twitter.com/dreamlessod), Presidio, Enterprise Architect\nMalcolm Booden (https://twitter.com/malcolmbooden), MNB Networks Ltd, Network & Security Consultant\n\nGuests\nKurt Mey (https://twitter.com/kumey99), Cisco, Contact Center Business Development Manager\nCarlos Guadamuz, Cisco, Contact Center Business Development Manager\n\nModerator\nLauren Friedman (https://twitter.com/lauren), Technical Influencer Marketing and Cisco Champions Program