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Geert Van Mol is Chief Digital Officer and board member at Belfius - Bank and insurer used by 30% of Belgian citizens. He has held this position for 4 years and joined the Management Board last year.\n\nBelfius is the pioneer in mobile banking in Belgium. Their mobile application has been recognised for its cutting-edge functionality and user experience. Since the banking crisis of 2008 the Bank's leadership was faced with the dilemma of rethinking their values and regaining trust of their customers, which led to the company culture focused on passion, emotion, empathy and cooperation.\n\nIn this episode of Leadership Deep Dive, Geert Van Mol talks with Hendrik Deckers about obsession with great user experience design, the possible future of digital banking, gradually building the position of Belfius on the difficult job market, choosing between hard skills and cultural fit, and the many surprising lessons he learned through coaching.\n\n\n\nTABLE OF CONTENTS\n00:48 - Introduction\n01:30 - Belfius Mobile banking platform\n12:40 - How do you see mobile banking evolving in the next 5-10 years?\n17:50 - Owning financial data and becoming a bank - case of Facebook and Google\n19:40 - Digital car insurance app by Belfius\n21:43 - How Digital and IT are organised at Belfius\n26:12 - Attracting IT & digital talent\n30:55 - Geert's management style\n32:35 - From user experience design to emotion design\n33:13 - Geert's MBTI profile\n38:00 - Geert's plan for the next few years at Belfius\n41:50 - The parallels between digital innovation and music\n47:02 - Geert's personal mantra\n48:10 - Geert's mentors and mentoring goals\n51:28 - Advice for future digital leaders\n54:38 - The importance of building ecosystems and joining forces locally