IT Infrastructure Library (ITIL) Is it a Silver Bullet?

Published: Sept. 16, 2005, 3 p.m.

ITIL is a set of best practices for IT governance first developed by British Government 20 years ago. With CMM and CoBIT already in place, what incremental benefits does ITIL provide?

Guest: Malcolm Fry
Title: Member, ITIL Advisory Group and Independent Executive Advisor, BMC Software

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