BROADCASTS.com

b'The travel space was hit especially hard by the COVID-19 pandemic. For merchants, this created a need to explore new options in payments and payment methods.\\nJoin Harlan Hutson, Director of Strategic Partnerships for Fi911 and Paul van Alfen, Travel Payments Strategist for Up in the Air as they discuss the latest in travel payments.\\xa0\\nFor consumers, credit cards became even more important as a safe haven against non-delivery. How will this affect the merchant/acquirer relationship? What new opportunities exist for travel? And are there specific risks that merchants need to know about?\\n\\xa0\\nLearn about the \\u201cAcceleration of digital transformation\\u201d due to the pandemic. Consumers might have been accustomed to going out to stores, restaurants, and other brick-and-mortar outlets, but couldn\\u2019t. Using apps for delivery, click-and-collect, and other practices was \\u201cfor certain demographics, for the older generations, probably not yet \\u2018business-as-usual\\u2019 as it would be for younger generations.\\u201d Mobile payments offer advantages and disadvantages for security. They\\u2019re more secure, so \\u201cWhen you use your mobile device, it\\u2019s an EMV transaction. It\\u2019s authenticated. It was you, it\\u2019s your device, your face scan, your fingerprint. So, you can chargeback it, but no, you did it.\\u201d At the same time, the ease of filing chargebacks on mobile transactions has its drawbacks. \\u201cIt helps gives confidence in the use of cards overall, but it also probably makes more people aware of [the chargeback process], and they might try it out in other areas as well.\\u201d Credit is not as widely used in Northern European countries like Germany, The Netherlands, and the Nordic countries. This has allowed for wider use of debit, and direct debit payments in particular, in the travel space.'