BROADCASTS.com

b'Harlan Hutson, Director of Strategic Partnerships for Chargebacks911 sits down for a fascinating conversation. He discusses his professional background, going from studying music performance in college to becoming one of the world\\u2019s leading payments industry experts. Harlan relates his musical background to business, observing that a great leader is someone who coordinates talent, but allows everyone to play the role they\\u2019re meant to play. \\u201cIf I make a sale, but the setup team just ignores the client, we\\u2019re not playing in harmony,\\u201d he says. They also delve into Harlan\\u2019s work in protecting merchants from \\u201cchargeback ugliness,\\u201d as they put it, and identifying merchant pain points on an individual basis to develop custom solutions.'