590: The Art of Fixing What's Broken | Terry Schmid, CFO, Topia

Published: April 19, 2020, 9:51 p.m.

Purchasing bananas and moving them through a warehouse in less than 24 hours is perhaps not a professional experience widely shared by today\u2019s finance leaders. Still, as Topia CFO Terry Schmid tells it, mastering banana logistics may just be a worthy prerequisite for many of today\u2019s CFO roles.

\u201cIt taught me to think about the process that you go through to understand how things flow, how things actually work, and how you can improve things,\u201d says Schmid, who first entered the professional world as a software coder specializing in COBOL\u2014a language that landed him a consulting engagement with Safeway, Inc., in the 1990s, where he spent months alongside a team of Safeway buyers building a new logistics and warehousing system.

\u201cBeing responsible for the produce piece, I had to learn how they buy produce and move it through the warehouse, after which we wrote a system to automate the process to a large degree\u2014particularly the buying part,\u201d explains Schmid, who recalls the Safeway team as being at first somewhat doubtful about the new system. \u201cAutomation has a tendency to unnerve people. It was my job to convince these guys that using the system was going to be beneficial to them and make their job better. It wasn't going to replace them. It was just going to make their job simpler,\u201d he recalls.

Schmid doesn\u2019t hesitate to draw a line from his COBOL coding days straight to the CFO office. \u201cThe opportunity that I got out of that was a solid understanding of how businesses work, how information flows, and how important it is that information is timely and accurate,\u201d notes Schmid, who characterizes the CFO role as one dedicated to helping organizations fix broken processes or adopt new ones in order to clear the path for growth. This is a role widely coveted inside the tech sector, but few CFOs have been as frequently recruited as Schmid, who has to date served as CFO in more than a half-dozen early-stage companies.

Twelve months into his latest CFO role, at Topia, Schmid is back to fixing processes and studying workflows and purchase patterns just as he did in the 1990s. In one way or another, it seems that he\u2019s been moving bananas ever since. \u2013Jack Sweeney\xa0

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