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Nico Roberts is the Head of Customer Success at OnboardIQ. Customer success is\xa0a highly important in any startup. It not only ensures\xa0client satisfaction and handling customer complaints, but it also bridges the gap between different teams in the organization, ensuring its\xa0able to achieve a unified goal. Prior to OnboardIQ, Nico served as a consultant at Deloitte. A native from South Africa, Nico hustled his way through the United States with the goal of living the\xa0American dream and becoming a famous Hollywood director. Instead, he decided to finish his Bachelor\u2019s degree, landed a job working as a consultant at Deloitte and found himself breaking into the startup world which he currently enjoys.