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Mistakes are something to learn from and stumble into. \xa0As much as you plan, problems are going to happen! \xa0Try not to be too hard on yourself and put all your eggs in one basket! \xa0Unexpected magic can occur while in the pursuit of perfection.\nIf Mark had a statistical problem he\u2019d call his daddy, to make better decisions! \xa0Like father like son, they are both engineers, fans of Dr. W. Edwards Deming, Donald Wheeler, and worked for General Motors! \xa0Today we are talking about favorite mistakes! \xa0Better Call Daddy: The Safe Space For Controversy.\nMark Graban is author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. \nHe serves as a consultant to organizations through his company, Constancy, Inc and also through the firm Value Capture. He is also a Senior Advisor to the technology company\xa0KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell.\nMark is also a professional speaker, having appeared a numerous \u201cAgile\u201d conferences and has been a main-stage speaker at the Lean Startup Week event.\nMark is the host of podcasts including \u201cLean Blog Interviews,\u201d \u201cMy Favorite Mistake,\u201d and \u201cHabitual Excellence, Presented by Value Capture.\u201d\n\xa0\nMark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology\u2019s Leaders for Global Operations Program.\xa0\n\u201cData are not taken for museum purposes; they are taken as a basis for doing something. Data shouldn\u2019t just passively reside in spreadsheets. Data should be used to make decisions every day.\u201d\nConnect with Mark:\n\xa0https://wgnradio.com/pinch-hitters/my-favorite-mistake-host-mark-graban-on-how-the-pandemic-prompted-new-business/\n\xa0\nmyfavoritemistakepodcast.com\n\xa0\nwww./markgraban.com/\n\xa0\nMe and my daddy would love to hear from you\npodchaser.com/bettercalldaddy\nor\nratethispodcast.com/bettercalldaddy