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Avaya's Jean Turgeon to speak at Dreamforce 2017
Jean Turgeon, VP & Chief Technologist, Digital Transformation and Evangelist, will discuss the role that Digital Technology is playing in areas such as self-service, digital identity, and fraud protection. Automation and contextually relevant insights are being shaped by technologies such as Artificial Intelligence, IoT, real-time analytics, and blockchain architectures. These technologies will create massive business opportunities and evolve the future of customer experiences. This session will discuss future use cases as well as the “day in your life” before and after the convergence of these major disruptors.