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Empowered community through user-centered design - Discussion with Anthony Pichardo
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With Anthony Pichardo, product manager at Visa Developer Platform, on the value of user-centered design and building non-zero sum environments where everyone wins. Community is not just an afterthought, it\\u2019s an integral part of strategy. The platform team conducts regular user research to gauge pain points, and constantly strives to minimize the learning curve to better serve the community\\u2019s needs.
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