J.D. Power Survey Shows Auto Insurer Customer Dissatisfaction

Published: July 11, 2023, 6 a.m.

Mark Garrett, a director at J.D. Power, discusses a recent survey that shows the auto insurance industry and its customers are facing an unenviable situation: Many insurers are facing record\u2011high loss ratios, while many customers are seeing big rate increases. The price pressures are leading to big drops in satisfaction.