Whens This Gonna Be Over?

Published: Sept. 22, 2020, 9 a.m.

This week, six months into the crisis, Paul Downs, Jay Goltz, and William Vanderbloemen take inventory. What does the crisis mean for the future of their businesses? Has it changed them as leaders? Has it affected their relationships with their employees? And they come to some counter-intuitive conclusions. For one, William tells us that he suspects he will one day look back on the crisis and conclude it was the best thing that could have happened to his business. It\u2019s been painful, he says, but, \u201cin some ways, we needed a jolt, and this gave it to us.\u201d Jay understands: \u201cWhen things get really bad like this, we start paying attention to stuff that we should have been paying attention to before.\u201d Plus: do the three owners have a plan for how their businesses would continue to operate if they were incapacitated by COVID?