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This week, in episode 90, we have a special guest, Fred Warmbier, owner of a metal-finishing business he founded in Cincinnati in 1998. About 10 years ago, Warmbier was ready to walk away from that business. \u201cIt just never seemed like I could have the type of business that I wanted,\u201d he says, \u201cwhere things worked properly and our employees were happy and our customers were happy.\u201d

That changed when he discovered the Deming Management Method through a consultant, Kelly Allan, who helped him tame the chaos. Where does one start with Deming? \u201cYou start,\u201d says Allan, who is chairman of the Advisory Council of The W. Edwards Deming Institute, \u201cwhere the pain is.\u201d As it happens, and as he discusses in this conversation, Fred Warmbier has experienced more than his share of pain.