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Paul Downs, Jay Goltz, and Dana White talk about how they would know if it was time to close their business, how long it takes to really grow up as a manager, what they\u2019ve learned about managing\u2014and occasionally firing\u2014employees. \u201cI think my staff hears me but eventually does what they want to do,\u201d says Dana. \u201cAnd that can be very draining because you wonder, \u2018Well, why? I pay you. We\u2019ve had training on it and talked about it.\u2019\u201d And Paul tells us that while he\u2019s normally a pretty nice guy, he does have to put on his \u201cJay Goltz face\u201d occasionally. \u201cSo what does that mean exactly?\u201d asks Jay Goltz. \u201cI\u2019d like to understand.\u201d