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This week, in episode 169, Sarah Segal tells Shawn Busse that the other shoe has dropped. A couple of months ago, as she\u2019s shared here previously, Sarah lost two big clients in one week. Now she takes us through her decision to lay off three of her employees, including what it means for the business and what it means for Sarah\u2019s own role in the business. Before the layoffs, she had gotten to the point where she was working on the business\u2014but now that\u2019s changed. \u201cI'm not working on the business,\u201d she says. \u201cI am working for clients. I am getting the job done. I am making sure that we're successful with our clients, and that is my priority right now.\u201d Plus: We also discuss how to choose a CRM, why Sarah and Shawn\u2019s home cities of San Francisco and Portland have been getting such bad PR, and whether former business owners are employable. \u201cI wouldn\u2019t hire me,\u201d says Sarah.