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Sometimes, 99% is as good as 0%.\\xa0 And it\'s really quite useful to know when that\'s the case.\\xa0
Hey, it\\u2019s Andrew, and this is Safety on Tap.\\xa0
Since you\'re listening in, you must be a leader wanting to grow yourself and drastically improve health and safety along the way.\\xa0 Welcome to you, you\'re in the right place.\\xa0 If this is your first time listening in, thanks for joining us and well done for trying something different to improve! And of course welcome back to all of you wonderful regular listeners.
This episode is brought to you by real people, doing real high risk work.\\xa0 But even more than that, this episode is brought to you because well timed, well structured curious questions asked of the people who do that work, reveal insights that we can all learn a whole lot from.\\xa0
"210 to 318, am I okay to come past on your left side?"
What you just heard is often called poscomms.\\xa0
Poscomms is short for Positive Communication.\\xa0 Poscomms serves as an important control measure to prevent the unwanted or uncontrolled interaction of people and plant, usually large plant or machinery in mining and civil construction works.\\xa0 Picture large dump trucks or truck and trailer, bulldozers and excavators.\\xa0
So what\'s the actual control, the things which is effective for minimising the risk of people and plant interaction? It turns out, it\\u2019s quite a number of things.\\xa0 The basic ingredients are:
\'I\'ve got it Baz\', I can hear you thinking.\\xa0 Why are you talking about a really self-evident control for a common risk on lots of kinds of sites, on a podcast designed for deeper professional development?
Well to explain, we need to make a quick diversion and talk about the bung hole.\\xa0
Bung Holes
A bung is a kind of cork, which you put into the holes in a boat to stop it sinking.\\xa0
Why do boats have holes? Most boats, most except really big ones which permanently stay in the water, have holes in them because the boat needs to drain when it comes out of the water. Boats take on water, so they need a drain hole.\\xa0 A bung hole.\\xa0
If you\'ve ever been boating, you\'ll know about the bung hole.\\xa0 Because one single piece of cork or plastic is the thing that will, without a shadow of a doubt, make the difference between you floating, or sinking the boat.\\xa0
If someone forgets to put the bung back in the bung hole, you\'re sunk.\\xa0
Even if you did secure every single bung hole, but forgot one.\\xa0 You will sink.\\xa0
That\'s when 99% is as good as 0%.\\xa0
So we are sitting outside with this construction crew after their morning pre-start meeting.\\xa0 We were talking with the people who do the work in order to discuss with the senior governance committee about whether the safety vision was evident out on site.\\xa0 And yes, that is data, and the process was data gathering for reporting purposes - not everything is a number, but I digress.\\xa0
We had done a couple of things to do our best to get the psychological safety sufficient for the group to discuss work as done.\\xa0
I asked \'what\'s something you know, that\'s really important to you, that you wish other people knew?\'
One of the excavator operators jumps in without missing a beat.\\xa0
"No one acknowledges me radio calls, I just wish when I jump on the radio to a spotter or another operator, that I get an acknowledgement\'.\\xa0
\'What do you mean?\' I asked.\\xa0 I could have guessed, but in these situations, my only goal is to encourage the person to talk more, using their own words, without my assumptions or interpretations.\\xa0 If you want to stimulate good dialogue, a question like \'what do you mean\' is what\'s called an encourager.\\xa0
\'I got no idea whether anyone has heard me call, who is around, and what is happening on the ground\'.\\xa0
Remember what it sounds like? This poscomms control?
Initial message.\\xa0 Respond.\\xa0
Initial message.\\xa0 No response.\\xa0
99% is as good as 0%.\\xa0
No response, no poscomms, incomplete visibility, incomplete information.\\xa0 Uncertain delay, or just as likely proceeding blind.\\xa0 Uncontrolled risk.\\xa0 Drift towards failure.\\xa0
Approximately 70 seconds later, the group had talked about what good actually sounds like, and there was greater clarity of what people expected.\\xa0 Not only that, the group had started to self-organise around one person\'s expert knowledge of work as done.\\xa0 They took that perspective as important, and understood what needed to happen and why.\\xa0 The broader team who aren\'t involved directly in plant movement also became witness to this work as done, the potential for immediate adaptation, and what to pay attention to in the hours thereafter.\\xa0
How confident are we that what we think is working, is working? How comfortable are we with our current uncertainty?
The idea of 99% = 0% is not the same as saying that everything is useless.\\xa0 There are positive changes that are evident, in the way that risks are understood, controls are defined, planning ensures there are enough spotters, that everyone has a radio, and the radio\'s are charged,\\xa0 inductions set clear expectations, plant operators are actually on their radio\'s and the calls are clear and understandable.\\xa0
The 99% = 0% Rule simply means that a lot of effort means diddly squat without all the right ingredients.\\xa0
These are the ingredients that come together to make the critical control cake.\\xa0 But even cakes need a minimum of critical parts - some dry stuff like flour, some sweet stuff like sugar, some wet stuff like milk or eggs, and something to help it rise like yeast or bicarb.\\xa0
And yet a big list of those things were in place on the site for that poscomms control measure to work.\\xa0 Except the plant operators don\'t hear anything back.\\xa0
The trap, the real temptation is when the 99% fools everyone into thinking that it\'s close enough to 100%.\\xa0 It makes mathematical sense if you round it up.\\xa0\\xa0 It doesn\'t work that way.\\xa0 Near enough is good enough.\\xa0
The last bung missing in the boat.\\xa0 The yeast missing from the cake.\\xa0 The acknowledgement missing after the radio call.\\xa0
All too often in our game, the 99% is as good as 0%.
And it\'s useful to know when.\\xa0
Thanks so much for listening.\\xa0 Until next time, what\'s the one thing you\'ll do to take positive, effective or rewarding action, to grow yourself, and drastically improve health and safety along the way?
Seeya!
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"Being in search of a beautiful question can lead to a new sense of purpose and direction.\\xa0 A beautiful question is one that challenges assumptions, considers new possibilities, and serves as a catalyst for action and change.\\xa0 Crafting and engaging with such beautiful questions is like an art.\\xa0 Like other art forms, it takes practice, and requires learning from practice.\\xa0 When practiced well, artful inquiry can lead to transformative learning and innovative change".\\xa0
Southern, N. (2015) Framing Inquiry, in G. R. Bushe &. R. J Marshak (Eds) Dialogic Organizational Development (p. 271)
\\xa0
Those beautiful words you hear in the introduction are from Nancy Southern, reflecting what it takes to frame effective inquiry, based on the insights from Warren Berger\'s 2014 book A Beautiful Question.\\xa0
Inspired by that, this episode is a wonderful combination for me.\\xa0 A past guest, who is curious, humble, and super interesting, combined with no structure to the podcast episode whatsoever apart from curious questions.\\xa0 You\'ll remember Ron Gantt from episode 146.\\xa0 Ron and I wanted to catch up, and this is what we talked about.\\xa0 For some of you, knowing the podcast topic and how the guest fits the topic is important for a podcast to be worth listening to.\\xa0 Sometimes, as Southern and Berger hint at, not knowing and trying to ask better more beautiful questions is a wonderful and productive way to learn.\\xa0
I hope you enjoy this conversation with Ron Gantt, even if none of us know where it\'s heading until we get there.\\xa0
Here\'s Ron:
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