Reimagining Communications with Matt Swain
Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.Podcasts
Episode 63: Gen AI: Chat GPT Turns 1. Whats Next? with Joseph Lo, Head of Enterprise Platforms and Co-Head of AI at Broadridge
Published: Nov. 30, 2023, noonDuration: 18 minutes 53 seconds
Listed in: Business
Episode 62: Investing for the Future with Technology with Lisa Kottler, Chief Growth Officer at Sallus Retirement
Published: July 20, 2023, noonDuration: 22 minutes 29 seconds
Listed in: Business
Episode 61: What Are Customers Thinking? with CJ Warriner, Senior Marketing Director at Broadridge
Published: April 28, 2023, noonDuration: 19 minutes 31 seconds
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Episode 60: Elevate and Amplify Voices with Naadia Burrows, Chief Diversity Officer at Broadridge
Published: March 8, 2023, noonDuration: 12 minutes 55 seconds
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Episode 59: The Secret to Digital Transformation with Pierre Beaufils, Global Business Consulting Leader at EY
Published: July 21, 2022, noonDuration: 21 minutes 47 seconds
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Episode 58: 3 Ways to Engage Investors Through Hyper-Personalized Communications with Mike Tropeano, Senior Director of Wealth Consulting at Broadridge
Published: March 17, 2022, noonDuration: 22 minutes 29 seconds
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Episode 57: Communicating with Customers in a Digital World with Debbie Miglaw, Head of Digital Solutioning and Business Development for Broadridge Customer Communications
Published: Feb. 17, 2022, noonDuration: 19 minutes 7 seconds
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Episode 56: Using Personalized Video to Improve Experiences with Steve Taylor, CEO of BlueRush, and Kevin Darlington, General Manager of Broadridge Advisor Solutions
Published: Jan. 20, 2022, noonDuration: 22 minutes 46 seconds
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Episode 55: Solutions Spotlight with Misty Eales Evolving the Customer Experience
Published: Dec. 30, 2021, noonDuration: 12 minutes 11 seconds
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Episode 54: Solution Spotlight with Lisa Pignataro-Meath Addressing Technology, People and Process
Published: Dec. 16, 2021, noonDuration: 14 minutes 20 seconds
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Episode 53: Solution Spotlight with Jim Surless Centralizing Data for Effective and Seamless Communications
Published: Dec. 9, 2021, noonDuration: 15 minutes 59 seconds
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Episode 52: Solution Spotlight with Joe Lalli Transforming Business Processes with Digital-First Communications
Published: Dec. 2, 2021, noonDuration: 13 minutes 58 seconds
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Episode 51: Solution Spotlight with Debbie Miglaw Leveraging A Platform Approach to Communications
Published: Nov. 18, 2021, noonDuration: 15 minutes 41 seconds
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Episode 50: Invest for Tomorrow, Disrupt Today and Transform Always with Rich Daly, Executive Chairman of Broadridge
Published: Oct. 14, 2021, noonDuration: 23 minutes
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Episode 49: Nurturing Virtual Communities with Eric Hawkinson, Senior Vice President of Client Management at Innovatis Group
Published: Sept. 16, 2021, noonDuration: 20 minutes 21 seconds
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Episode 48: Driving Differentiation by Mastering the Customer Experience with Katie Liebel, Founder and Managing Principal of CustomStrat Advisory
Published: Aug. 12, 2021, noonDuration: 21 minutes 28 seconds
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Episode 47: Communications and Canada: Emerging Trends with Martha Moen, General Manager Canada, Investor Communications Solutions, Broadridge
Published: July 8, 2021, noonDuration: 22 minutes 23 seconds
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Episode 46: Innovations in Member Experience and Engagement Strategies with Kim Lauersdorf from EmblemHealth, Bob Gold from GoMo Health, Dr. Nelson Le from Humana, and Phil Micali from Medical Mutual
Published: June 10, 2021, noonDuration: 29 minutes 35 seconds
Listed in: Business
Episode 45: Innovation Labs: Unknowns to Opportunities with Aviad Stein, Head of Digital Experience Strategy for the Broadridge Innovation Lab
Published: May 6, 2021, noonDuration: 23 minutes 5 seconds
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Episode 44: Video Connections with David Jay, founder of Warm Welcome
Published: April 8, 2021, noonDuration: 21 minutes 41 seconds
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Episode 43: Communicating with Todays Savvy Customer with Dave Zamorski, General Manager of Digital Solutions for Broadridge Customer Communications
Published: March 11, 2021, noonDuration: 24 minutes 53 seconds
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Episode 42: Reserving the Right to Change with Shawn Weems, VP and Head of Digital Content and Merchandising at Hyatt Hotels Corporation
Published: Feb. 4, 2021, noonDuration: 24 minutes 17 seconds
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Episode 41: Elevate the Experience with Rob Krugman, Chief Digital Officer at Broadridge
Published: Jan. 7, 2021, noonDuration: 25 minutes 9 seconds
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Episode 40: Realizing Innovation with Mark Schlesinger, Senior Technical Fellow, and Deepak Elias, VP of Enterprise Architecture, Broadridge
Published: Dec. 3, 2020, noonDuration: 22 minutes 17 seconds
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Episode 39: Time Is of the Essence with Russ Kole, Head of Customer Engineering for Financial Services, Google Cloud
Published: Nov. 5, 2020, noonDuration: 21 minutes
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Episode 38: The Blueprint for Personalization with Dr. Jacob Aizikowitz, Founding Partner of XMPie and an OutputLinks Communications Group Senior Strategic Consultant
Published: Oct. 8, 2020, noonDuration: 21 minutes 30 seconds
Listed in: Business
Episode 37: A Virtual Focus with Kirby Horan-Adams, Executive Vice President of Investor and Investment Solutions at LPL Financial
Published: Sept. 10, 2020, noonDuration: 22 minutes 31 seconds
Listed in: Business
Episode 36: Leading with Your Heart and Your Head with Mat Zucker, Partner and Marketing Practice Leader at Prophet
Published: Aug. 13, 2020, noonDuration: 25 minutes 25 seconds
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Episode 35: Digital Urgency Turned Opportunity with Michelle Jackson, Managing Director of Digital Solutions at Broadridge
Published: July 16, 2020, noonDuration: 25 minutes 7 seconds
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Episode 34: Showing Up in the Best Spot with Tim Rickards, Director of Marketing for Client Engagement at Charles Schwab
Published: June 25, 2020, noonDuration: 22 minutes 40 seconds
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Episode 33: Tidying Up Your Communications with Melissa Pritsiolas, a Business Owner, Lifestyle Coach, and Certified KonMari Consultant
Published: June 4, 2020, noonDuration: 20 minutes 24 seconds
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Episode 32: Unleash Your Inner Black Belt During Challenging Times with Hanshi Dave Kovar, founder of Kovar Systems and Kovar Satori Academies
Published: May 14, 2020, noonDuration: 21 minutes 37 seconds
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Episode 31: Tuning the Digital Experience with Bernie Gracy, Chief Digital Officer at Agero
Published: April 23, 2020, noonDuration: 23 minutes 24 seconds
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Episode 30: Identity Validation and Security in a Socially-Distanced World with Brian Nimmo, Senior Vice President of Sales and Marketing at ID DataWeb
Published: April 2, 2020, noonDuration: 21 minutes 51 seconds
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Episode 29: Strategic Execution with Fred Duden, Global Head of Enterprise Product at Broadridge
Published: March 12, 2020, noonDuration: 19 minutes 50 seconds
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Episode 28: Driving Success with Garin Toren, CEO and Founder of ping
Published: Feb. 20, 2020, noonDuration: 24 minutes 59 seconds
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Episode 27: Get Ready for The ABCDs of InnovationTM with Chris Perry, President of Broadridge.
Published: Jan. 30, 2020, noonDuration: 22 minutes 51 seconds
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Episode 26: Digital Disrupted My Business, excerpts from the Broadridge-hosted panel discussion
Published: Jan. 9, 2020, noonDuration: 29 minutes 9 seconds
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Episode 25: 3 Consumer Trends You Cant Ignore with Michael Marx, Head of Research Consulting at Visa.
Published: Nov. 21, 2019, noonDuration: 21 minutes 21 seconds
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Episode 24: Building Trust One Reservation at a Time with Real Canty, Experience Researcher at Airbnb.
Published: Oct. 31, 2019, noonDuration: 22 minutes 49 seconds
Listed in: Business
Episode 23: Learning to Change with Technology with Tom Dionisio, Executive Vice President of Technology and Transformation at Southern New Hampshire University (SNHU)
Published: Oct. 10, 2019, noonDuration: 28 minutes 16 seconds
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Episode 22: Capturing Mindshare with Storytelling with Russell Sherman, partner at public relations firm, Prosek Partners.
Published: Sept. 12, 2019, noonDuration: 20 minutes 39 seconds
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Episode 21: Redesigning the Communications Experience with Bryan Wachs, Senior Director of Usability and Design at Broadridge.
Published: Aug. 22, 2019, noonDuration: 22 minutes 48 seconds
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Episode 20: Conversational Business: Digital Transformation in Healthcare with Chris Nicholson, CEO of mPulse Mobile
Published: Aug. 1, 2019, noonDuration: 24 minutes 50 seconds
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Episode 19: Take an Outside-In Look at Optimizing Communications with Lisa Meath, Forensic Accountant for Broadridge Communications Consulting
Published: July 11, 2019, noonDuration: 21 minutes 57 seconds
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Episode 18: Great Explorers in Communications with Hailey Wilson from Illumina and Antoine DuPont from Katapult Marketing.
Published: June 20, 2019, noonDuration: 20 minutes 49 seconds
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Episode 17: The Big Communications Question with Kaspar Roos, founder and CEO of Aspire Customer Communications
Published: June 6, 2019, 1 p.m.Duration: 22 minutes 44 seconds
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Episode 16: Succeed to Create a Better World with Chunka Mui, author, futurist, innovation advisor, keynote speaker and managing director of the Devil's Advocate Group
Published: May 23, 2019, 1 p.m.Duration: 25 minutes 5 seconds
Listed in: Business
Episode 15: Translating the Value of Communications with Pat McGrew, Senior Director of Production Software and Services at Keypoint IntelligenceInfoTrends
Published: May 9, 2019, noonDuration: 18 minutes 56 seconds
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Episode 14: The DNA of CX and Communications with Hailey Wilson, senior customer experience communication specialists at biotech company Illumina
Published: April 24, 2019, 1 p.m.Duration: 23 minutes 42 seconds
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Episode 13: Where the Worlds of B2B and B2C Collide with Joanne Gore, seasoned B2B marketer and Founder of Joanne Gore Communications"
Published: April 11, 2019, 4:23 p.m.Duration: 27 minutes 31 seconds
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Episode 12: "Focus, Balance and Get Pushy"
Published: March 28, 2019, 2:24 p.m.Duration: 21 minutes 20 seconds
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Episode 11: From Sales to CX: The Important Voice of Marketing with Deborah Bussiere, Chief Marketing Officer at Broadridge
Published: March 14, 2019, 1:06 p.m.Duration: 25 minutes 54 seconds
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Episode 10: "An Experiential Agencys Approach to Communications with Emily Wengert, Group VP of User Experience at Huge
Published: Feb. 28, 2019, 2:11 p.m.Duration: 25 minutes 50 seconds
Listed in: Business
Episode 9: Diagnosing Health Insurer Communications with Jeremy Urbas, Vice President of Health Solutions at Broadridge
Published: Feb. 14, 2019, 2:01 p.m.Duration: 19 minutes 25 seconds
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Episode 8: Acting Bigger and Creating Heroes with Jeffrey Hayzlett
Published: Jan. 31, 2019, 2:22 p.m.Duration: 26 minutes 13 seconds
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Episode 7: Reflections on a 40+ Year Career in Communications with Barb Pellow
Published: Jan. 25, 2019, 5:05 a.m.Duration: 22 minutes 26 seconds
Listed in: Business
Episode 6: "I See (More) Digital in Your Future" with Rob Krugman, Chief Digital Officer of Broadridge
Published: Jan. 3, 2019, 2:32 p.m.Duration: 33 minutes 27 seconds
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Episode 5:"Knowing Your Peers through Competitive Benchmarking" with Michael Ellison, president of Corporate Insight
Published: Dec. 10, 2018, 4:04 p.m.Duration: 21 minutes 26 seconds
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Episode 4:"Growing Digital Adoption by Embracing Existing Customer Behavior" with Chris Johnson, CEO of Inlet
Published: Nov. 27, 2018, 3:21 p.m.Duration: 27 minutes 34 seconds
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Episode 3: How the USPS is Merging the Worlds of Physical and Digital with Gary Reblin, Vice President of Product Innovation at the USPS
Published: Nov. 1, 2018, 3:21 p.m.Duration: 26 minutes 47 seconds
Listed in: Business
Episode 2: Print Design with Digital in Mind, featuring Elizabeth Gooding
Published: Nov. 1, 2018, 3:20 p.m.Duration: 28 minutes 12 seconds
Listed in: Business
Episode 1: Making Every Communication Count with Jeff Musgrove, Communications Fanatic
Published: Oct. 23, 2018, 6:25 p.m.Duration: 28 minutes 27 seconds
Listed in: Business