Episode 35: Digital Urgency Turned Opportunity with Michelle Jackson, Managing Director of Digital Solutions at Broadridge
b'Many consumers were forced to interact with their providers digitally for the first time due to COVID-19. This \\u201cDigital Urgency Turned Opportunity\\u201d is now giving companies a chance to showcase their digital abilities and accelerate their long-term engagement goals \\u2013 but it\\u2019s all in the delivery. Michelle Jackson, Managing Director of Digital Solutions at Broadridge, and Matt Swain reveal recent consumer and business research and insights about how COVID-19 is impacting consumer and company interactions, and how companies can deliver better digital customer experiences going forward.'