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b'Welcome to week 12 of 2018 and I guess we\\u2019re on episode 78 of Warehouse and Operations as a Career. It\\u2019s amazing how fast the years moving and shaking and coming together for us. As you may know, this first quarter I\\u2019ve been very fortunate to have met several new Associates, Leads, Sup\\u2019s and Managers and have had the opportunity to visit facilities in New Mexico, Pennsylvania, Arizona, Denver and Texas so far. It\\u2019s really interesting to see the different processes and procedures from place to place, I don\\u2019t know if any one procedure or process is better than another really but I do notice they seem to work at the building they were written for. I personally believe any procedure can be improved upon, maybe easing the workload on our employees, streamlining the flow of paperwork or duplicate reporting or maybe even efficiencies or expense reduction. If us as employees and Managers aren\\u2019t always on the lookout for a better way or more productivity and a Safer way to perform our task I\\u2019d have to question if were really doing our job right?
\\nI\\u2019ve recently been structuring a class and presentation on Safety Culture, a class I\\u2019ll be presenting to groups of recently promoted Lead Men and Women and Sup\\u2019s and Managers so I reached out to our WAOC Safety Guy Joe Munoz for some guidance with the curriculum. I was sharing a couple of questions sent into WAOC about the best way to rollout new objectives to the floor, a few of them pertained to Safety Procedures and Joe suggested maybe we could put together an Episode on the topic of a strong Safety Culture.
\\nJoe, I won\\u2019t ever turn down a visit or an opportunity to learn from an experienced pro, how have you been lately Sir?
\\nJOE - Great!! It\\u2019s a pleasure being here and kinds seems like we head to the same places for different reasons, I am also proud to say I have received my official WAOC mug now too!
\\nI can\\u2019t believe how the timing worked out on this project, I\\u2019m glad everything came together travel wise! To catch our listeners up, I was traveling to Arizona last week for a facility visit and it just so happened Joe was booked by them to give a class and certify several Supervisors on CPR and ADE use. It was great running into you out there!
\\nJOE \\u2013 That was a great time, you know I had the class to certify some newly made lead men in CPR and AED use AFTER they had to deploy that stuff in a real time work place emergency. Good thing for them they had prior training in its use and were still able to save a fellow employee. A very good job by those guys and to their company for also giving a hoot and getting these guys certed with me in the event of another emergency.
\\nSo Joe, I hear almost monthly from a Director or VP of Op\\u2019s or some member of a Management team a horror story about rolling out some process or procedure and how badly it went. You know in my experience, and I\\u2019ll probably experience one now that I\\u2019ve brought it up, but I\\u2019ve just never had a bad rollout, not one that I\\u2019d call horrific anyway. I know always being prepared, having a plan, even a plan \\u201cB\\u201d has helped but I do understand how things can go off in the wrong direction. I personally think the Culture of the Shift is what makes the difference. I mean, I find it difficult, if not impossible to teach something new procedure wise if the team doesn\\u2019t understand the What, Why and How of the project. In our Operations arena Culture may be more of a belief I guess. I looked up the word culture from my go to source https://www.merriam-webster.com/dictionary/culture and it stated:
\\n b : the set of shared attitudes, values, goals, and practices that characterizes an institution or organization
\\n
\\nI\\u2019m thinking a better definition for us may be something like:
\\n d : the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations
'