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b'Welcome to Warehouse and Operations as a Career and the 2nd quarter of 2019! I\\u2019m Marty T Hawkins and I appreciate you checking in with us today! So how\\u2019d the last 13 weeks treat you? I hope it was Productive and Prosperous, did you stick to your plan, obtain all those 1st quarter goals? We\\u2019ve received so many messages about pay increases and advancements made, keep up the good work! If your plan was a little more aggressive and your still working it, stick to your plan and you\\u2019ll see results! The important thing to remember is don\\u2019t get discouraged, stay true to your plan and success will come, we\\u2019re in it for the long haul, it\\u2019s a career we\\u2019re chasing, we have 38 more weeks to work it this year. We\\u2019re all going to successful, we\\u2019ve got a plan right?
\\nOk, What do we want to talk about today\\u2026 I had a few questions about Inventory Control, Driver Checkin and the Returns Positions so lets start there today. All of these are kind of linked anyway, I mean they all deal with our companies financial departments. Depending on what industry your in or what kind of product you\\u2019ll be working with the specific SOP\\u2019s or standard operating procedures will of course be a bit different but overall I think we can talk about what the job could entail.
\\nLets look at the Driver Check-in position. In a smaller facility this may just be an additional task we\\u2019ll be assigned each day, where as in our larger operations it\\u2019ll be a full time position, maybe it\\u2019ll be its own department even. I\\u2019ve see facilities that require 3 or 4 people manning the docks to assist our drivers as they return from their daily routes. Think about a distribution center that sends out 100 loads each day. As those drivers are out making their deliveries, they\\u2019re going to be making adjustments to customers invoices, maybe accepting partial pay\\u2019s, adjustments to credits owed the customer, accepting money orders, checks and even cash. If you\\u2019ve ever been or known a delivery driver, Oh my gosh, the horror stories they can tell of how a salesman may have missed giving a customer a credit on a return or forgot to apply a discount to an invoice and how of course the driver gets the lecture from the customer. Now it\\u2019s the drivers responsibility to get authorization to make any adjustments to an account but its going to happen, and its going to happen daily, hence why we need the driver check in task. There\\u2019s some really slick systems today. If our company utilizes a connected WMS or warehouse management system our drivers may have a electronic tablet that can collect signatures, apply return or adjustment codes, some of these can even accept payments as well! But what I see out in the field mostly are the old school paper invoices, I think in the distribution and delivery fields we\\u2019re still catching up to the world of possibilities. Anyway, so our drivers will be making those adjustments with pen and paper. Drivers are in a hurry all day, you can imagine what those invoices can look like after being carried around in the cab of a tractor for 10 hours! So our driver has delivered his or her whole load, made all their stops and returns to the warehouse to turn everything in. We\\u2019ll be their first stop after backing in at the dock upon their return. The driver check-in clerk works closely with the transportation department, its drivers and Supervisors, but they also will need to be able to communicate with the sales team, they\\u2019ll need to sort out any credits and discounts given and adjusted. We\\u2019ll also be working with, and maybe even reporting to our financial departments, AP/AR etc. I know one medium sized facility where the Driver check-in clerk reports to the CFO. It\\u2019s our job to reconcile those invoices with the customers account, dig the particulars from the driver and then report any and all discrepancies. The driver check-in position is very important. It\\u2019s a great lead-in task to the world of inventory control or a career in to acc...'