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b'Hello all, Last week seemed like a long week right, I hope all was prosperous and productive for you! Welcome to Warehouse and Operations as a Career where we discuss the Positions and Opportunities within the Warehouse, Transportation & Operations Worlds. I\\u2019m Marty and our sole objective is to help today\\u2019s young men & women maybe break into the field, even if it\\u2019s through a general labor task and give them the pathway, keywords & experiences through our discussions & interviews to advance into Senior Management and beyond. We don\\u2019t have anything to sell, just a lot of experience and experiences, some thoughts and probably way too many opinions and the time to share them and pass them along. Usually we publish a show once a week on Thursdays, talking about different positions, how maybe we can earn those promotions and quite a bit on Safety. Occasionally I run across a situation or have some of those options or thoughts I\\u2019d like to share so we\\u2019ll publish it as kind of a special episode so as not to take us off our path to reach our goals or mess up our career plans!
\\nToday I\\u2019d like to share a few situations I encountered last week and talk about a few responsibilities we each have on our new jobs. Early last week I heard a complaint from an Over the road driver, heard many like it before and as I was traveling around different facilities I shared it a couple of times, just passing it along in hopes of avoiding it happening again, I guess you could say maybe thinking I was doing a bit of training along the way. I felt like it could be a great Customer Service Opportunity but while speaking with several Lumpers and warehousemen I got the feeling that
\\n1 \\u2013 They didn\\u2019t know it was a part of their job, not anything specific but how we should always be focused on what\\u2019s right thing to do and what\\u2019s the wrong way of doing things AND
\\n2 \\u2013 knowing they had been trained to be focused, that they had forgotten, well maybe not forgotten, but weren\\u2019t paying enough attention to the Customer Service aspect of their task. We all, every job, has a customer, back in my day it was called setting the plate for the next shift, for that person or position that handled the item or pallet after us, the drivers or transportation etc\\u2026
\\nThink about it for a minute, the Lumper may have two Customers, the Driver he is unloading, he or she has other stops on the truck, we need to keep it organized, clean and not damage anybody else\\u2019s product & if we have to move any pallets around we\\u2019ll need to keep the weight distributed properly as well. His or her second customer is the Receiver, we\\u2019ll need to segregate and separate the product properly, stack according to the proper ti & hi and place it properly in its staging area so it can be received correctly. Oh and maybe we could count the Forklift or Put-Away person as our customers too, we need to make sure it\\u2019s stacked on a good pallet, placed squarely on the pallet and stacked tightly, maybe even wrapped insuring its ready to be racked. The receiver\\u2019s customers could be many, the Lumpers, keeping the product tagged, received and making them plenty of room to keep working, and the fork drivers, keeping him plenty of product to haul, keeping him busy and of course all his companies accounts product, making sure it\\u2019s the right items and counts. Then of course the forklift drivers customers could be the Order Selectors, even Inventory Control, he or she needs to get the product to the right slot or rack it properly. Customers for the Selectors may very well be the Checkers, Shipping Clerk or the Delivery Driver. The list goes on and on. I feel Customer Service is a part of every position I can think of, and really isn\\u2019t it just really doing our jobs right?
\\nSpeaking of Transportation and the Driver - that may very well be the toughest job in Operations. Not because it\\u2019s so physical necessary but the buck always stops with them. Salesmen, brokers,'