138 / Conflict & Tension with Hesha Abrams
b'How can we BOTH resolve conflict AND defuse tension? That\\u2019s the million dollar question we\\u2019re\\naddressing on this episode.\\nAnd since I don\\u2019t have the million dollar answer, I\\u2019m joined by Hesha Abrams,\\ninternationally acclaimed master attorney mediator, who has the unique talent of being able to manage big egos and strong personalities, and a keen ability to create synergy amongst the most diverse personality types, driving them toward agreement.\\xa0\\nHoly shit, now THAT\\u2019s a superpower.\\nHesha has resolved thousands of cases, both large (we\\u2019re talking billions in settlements) and small, in every conceivable area, during her career, including mediating the fight over the secret recipe for Pepsi. She developed Holding the Calm, an insightful, practical, and easy to use tool kit, forged in the trenches of resolving human conflict, that identifies the secrets to know how to approach situations to prevent explosions, disarm conflicts, settle cases, and reduce drama. And she\\u2019s going to share some of those secrets.\\nHere\\u2019s what I know\\u2026 when a pink spotted elephant walks in the room, you need to notice it. If it starts breathing down your neck, you need to do something about it. Because if you don\\u2019t, it\\u2019s going to sit on you and it\\u2019s MUCH harder to resolve conflict when you can\\u2019t breathe.\\nNot letting pink spotted elephants knock the wind out of you? Well that\\u2019s just woman\\u2019s work.\\nTo learn more about Hesha you can visit her website at HeshaAbramsMediation.com or HoldingtheCalm.com\\nTo learn more about what we are up to outside of this podcast, visit us at NicoleKalil.com.'