The Secrets of Negotiation from the FBI Top Negotiator | Chris Voss
b"\\u201cTerrorists have moms,\\u201d he said.\\n\\nJeffrey Schilling was kidnapped in the Philippines and held hostage for 7 and a half months. The terrorists said they were torturing him.\\n\\nChris Voss didn\\u2019t fall for it. Chris is a former FBI hostage negotiator and the author of 'Never Split the Difference: Negotiating As If Your Life Depended On It'.\\n\\n\\u201cFind a way to mention his mother\\u2019s concern for him,\\u201d Chris\\u2019 boss said..."