Agent Accountability: If You Do This One Thing, You're Better Than Most Leaders
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The word \\u201caccountability\\u201d gets a really bad rap, but the truth is, it\\u2019s critical to the results we get. Very often our agents\' lack of success is directly tied to our lack of accountability.\\xa0
The more we make accountability a cornerstone of our cultures, the more our agents can become.\\xa0
In this episode, we talk about how to hold our staff accountable in a way they actually appreciate.