251 Pinks and Blues: 4 Steps to Diagnose If Something Is Wrong
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Scaling UP! Nation, you know I love answering your questions, and today\\u2019s listener is a new water treater who submitted a few, but the main theme is \\u201cHow do you diagnose when something is wrong?\\u201d What tests should you run? What if there is a leak? What if your customer is planning to install a piece of new equipment? What should you be checking the equipment for? What should you be asking your customer about when you see them? Well, Scaling UP Nation, those are just some of the questions I answer in this episode. So grab your pen and paper because this episode is packed with helpful information and you\\u2019ll want to take notes.
Bottom line: I am going to share my 4 Steps to diagnose if something is wrong.\\xa0
Your roadside friend, as you travel from client to client.\\xa0
-Trace\\xa0
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Timestamps:\\xa0
Celebrating the Scaling UP! H2O podcast\\u2019s milestones [01:15]
Thinking On Water With James [04:50]
Events in Industrial Water Treatment [06:00]
Pinks And Blues Questions from the Nation: How to diagnose when something is wrong? [09:20]
Step 1: Catch up with the customer [10:15]
Step 2: Find out as much information as you can from the equipment [12:30]
Step 3: Troubleshooting [20:04]
Step 4: Open your Test Kit and run the appropriate tests [29:05]
Better information allows us to make better decisions [37:04]
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Thinking On Water With James:
In this week\\u2019s episode, we\\u2019re thinking about nitrite corrosion inhibition. How does nitrite inhibit corrosion? Does oxygen have a role? What if nitrite is underfed? What could happen and why? What if nitrite is overfed.\\xa0 What could happen and why? How might microbiological activity impact nitrite levels and corrosion? Protecting a water system against corrosion is more than just running pinks and blues. It\\u2019s about understanding the chemistry behind the scenes and what factors may positively and negatively impact it. Take this week to think about nitrite and how it inhibits corrosion.\\xa0
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Quotes:
\\u201cHelp your customers make better decisions by giving them more information.\\u201d - Trace Blackmore
\\u201cIn our day-to-day life in the water treatment industry, it is very easy to skip step 1 (speaking with the customer)\\xa0 and finding out things that are going to make things faster in the long run.\\u201d - Trace Blackmore
\\u201cPut your test kit down and have a conversation with your equipment before you start running tests.\\u201d - Trace Blackmore
\\u201cWe want our customers to know that we are not just looking at the things that we are directly responsible for, we\\u2019re actually the mouthpiece, we are the faithful translator of that equipment to people..\\u201d - Trace Blackmore
\\u201cSoot is more insultative than scale, so let your customer know.\\u201d\\xa0 - Trace Blackmore
\\u201cThere are water treaters that go straight for their tests, and they blindly start testing. You should have an idea of every value that you are going to get as a result of something you test before you test it.\\u201d - Trace Blackmore
\\u201cMake sure all your meters are clean and calibrated.\\u201d - Trace Blackmore
\\u201cThere are so many things that we do as industrial water treaters that are so far above and beyond just running pinks and blues.\\u201d - Trace Blackmore
\\u201cIf the results are exactly what we think they are, then we have guaranteed that we know what\\u2019s going on with the system.\\u201d - Trace Blackmore
\\u201cWe have some incredible products out there that make our life easier, but I don\\u2019t think they should be replacing the things that we need to know about the systems themselves.\\u201d - Trace Blackmore
\\u201cYou need to test for all the actives that are in your product. If you don\\u2019t know your product well enough to know all the actives, then ask people you work with to show you the technical data sheet.\\u201d - Trace Blackmore
\\u201cIf you do not know or have an idea of what the result of the test is then you have not yet run, you probably don\\u2019t need to run it.\\u201d - Trace Blackmore
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Connect with Scaling UP H2O:\\xa0
Email: corrine@blackmore-enterprises.com (podcast producer)
Submit a show idea: Submit a Show Idea
Trace Blackmore on LinkedIn: in/traceblackmore/
Scaling UP! H2O on Facebook: @H2OScalingUP
Scaling UP! H2O on YouTube: ScalingUpH2o.com/YouTube
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Links Mentioned:
236 The One Where We Talk About Waters Treaters Changing The World - the Global 6K for Water
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Events:
Water Quality Association\\u2019s Aquatech Trade Show in China \\u2013 June 8 to 10, 2022
The Groundwater Association\\u2019s Fate of PFAS: From Groundwater to Tap Water \\u2013 June 21 to 22, 2022, in Westerville, Ohio
Join Team Scaling UP! Nation on World Vision\\u2019s Global 6K for Water on May 21, 2022, or make a donation HERE
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