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It is the end of the 2nd quarter! Who knew what 2020 was going to bring? Nobody thought it was going to be a pandemic. As we all learn what the \\u201cnew normal\\u201d is for our day to day routines that used to be so typical, we still\\xa0have to\\xa0deal with accounts that were not the best before the pandemic. They certainly didn\\u2019t get any better during the pandemic!\\xa0\\xa0\\xa0\\xa0

My good friend\\xa0Mark Lewis, CWT is our guest today. Today, Mark is talking about neglected accounts. What is a neglected account? Well, it has a bunch of ways to define it. The bottom line is it is an account that is not at its best. And it is this way for a multitude of reasons. Mark and I are going to talk about those reasons and what we can do about them.\\xa0\\xa0

Key Points\\xa0\\xa0

9:30 \\u2013 What is a neglected account?\\xa0\\xa0

25:28 \\u2013 Is there a solution to bridge the gap on neglected accounts?\\xa0\\xa0

37:14 \\u2013 What to do with a neglected account\\xa0\\xa0

52:20 \\u2013 Taking over a new account\\xa0\\xa0

55:30 \\u2013 What about neglect in reports?\\xa0\\xa0

1:03:10 \\u2013 Lightning Round Questions\\xa0\\xa0

\\xa0\\xa0Key Quotes\\xa0\\xa0

\\u201cOur job is to go back and explain to the customer the condition that their equipment is in.\\u201d\\xa0\\xa0

\\u201cWe should be saving the customer enough money that our water treatment invoice is not even noticeable.\\u201d\\xa0\\xa0

\\u201cYou should always service the account the way that you feel it should be serviced.\\u201d\\xa0\\xa0

\\u201cEven though we are called water treaters, we are actually treating the equipment.\\u201d\\xa0\\xa0

\\u201cOur work-life balance needs to\\xa0be:\\xa0I enjoy what I do, and I am good at it.\\u201d\\xa0

Links Mentioned in Episode\\xa0

Hope Laugh Play\\xa0Website\\xa0

Hope Laugh Play Facebook Page\\xa0

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