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Matt Tumbleson is the founder and CEO of Teckst \\u2013 a New York based startup that\'s transforming customer service by directly connecting consumers with businesses via 2-way text messaging. His own frustrations with lengthy hold times and incompetent customer service representatives are why he decided to launch Teckst. Prior to jumping into entrepreneurship, Matt worked as the Creative and Marketing director of Seamless (now Grubhub), and worked as a graphics journalist at The Miami Herald.

Famous Five:

• Favorite Book? \\u2013 Delivering Happiness
• What CEO do you follow? \\u2013 Marc Benioff
• Favorite online tool? \\u2014 WorkFlowy

• Do you get 8 hours of sleep?\\u2014 Yes
• If you could let your 20 year old self know one thing, what would it be? \\u2013 \\u201cStick to one thing long enough to see it through\\u201d

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Time Stamped Show Notes:

• 01:37 \\u2013 Nathan introduces Matt to the show
• 02:31 \\u2013 What Matt does and how they make money
• • 03:09 \\u2013 Selling ROI
  • 03:15 \\u2013 Created software in a house in NY
  • 03:33 \\u2013 They have monthly subscription plan
• 03:50 \\u2013 Currently have 5 clients
• 04:10 \\u2013 How a client used Matt\\u2019s product
• • 05:37 \\u2013 Created encrypted SMS
  • 06:40 \\u2013 Works with Memebox
• 05:22 \\u2013 How does Betterment use you?
• • 06:40 \\u2013 65% gross margins on labor
• 06:55 \\u2013 Matt put his own equity for the company
• 07:30 \\u2013 How old were you when you launched this and did you feel comfortable leaving your job?
• • 07:40 \\u2013 Started in his late 20s
  • 08:20 \\u2013 6 months deal
  • 08:51 \\u2013 Reason Matt left his job
  • 09:13 \\u2013 Launched Teckst in 2012 but officially launched in 2013
• 10:06 \\u2013 First year revenue
• 10:45 \\u2013 Total funding raised
• 11:40 \\u2013 Enterprise client pay per month
• • 11:50 \\u2013 Thousands or tens of thousands monthly
• 12:05 \\u2013 Number of team members
• 13:12 \\u2013 Acquisition costs and churning
• • 13:35 \\u2013 Lost a client once
  • 14:15 \\u2013 Did Google Adwords
• 14:50 \\u2013 Matt\\u2019s lifestyle
• 15:50 \\u2013 Average the customer have to pay to get them on board
• 18:39 \\u2013 Upside on quarterly business review
• 19:13 \\u2013 MRR last month
• 21:17 \\u2013 Connect with Matt on his LinkedIn and twitter @teckstco
• 23:53 \\u2013 The Famous Five

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3 Key Points:

• Think 10x. That\\u2019s how you should think regarding business.
• Even if you\\u2019re the CEO, you still need to learn and grow.
• If we can do everything right, we can hit all the numbers.

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Resources Mentioned:

• Toptal\\xa0\\u2013 Nathan found his development team using Toptal\\xa0 for his new business Send Later. He was able to keep 100% equity and didn\\u2019t have to hire a co-founder due to quality of Toptal\\xa0 developers.
• Host Gator\\xa0\\u2013 The site Nathan uses to buy his domain names and hosting for cheapest price possible.
• Freshbooks\\xa0\\u2013 The site Nathan uses to manage his invoices and accounts.
• Leadpages\\xa0 \\u2013 The drag and drop tool Nathan uses to quickly create his webinar landing pages which convert at 35%+
• Audible\\xa0\\u2013 Nathan uses Audible when he\\u2019s driving from Austin to San Antonio (1.5 hour drive) to listen to audio books.
• LinkedIn \\u2013 Matt\\u2019s LinkedIn account
• @teckstco \\u2013 Matt\\u2019s Twitter handle
• Show Notes provided by Mallard Creatives

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