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Tim Valishev is the CEO of JivoChat (https://www.jivochat.com/)

\U0001f552 Time Stamped Show Notes:

00:00 \u2013 Nathan's introduction to today's show

0:30 \u2013 How they help customers better convert using chatbots

1:00 \u2013 Why they are north of $5M in ARR right now

2:55 \u2013 How their growth has accelerated in emerging markets

2:00 \u2013 Why they have grown to serve 230k websites worldwide

2:30 \u2013 How the average customer pays JivoChat around $13 per month

3:00 \u2013 Why they are different from Drift and Intercom

4:00 \u2013 How they have incorporated the calling-in feature

5:20 \u2013 Why they launched the company in January 2012

6:50 \u2013 How he landed his first 10 customers through existing relationships

8:10 \u2013 Why they are exhibiting 45% logo churn annually

9:45 \u2013 How they've scaled to 32k paying customers

10:15 \u2013 Why they are landing 20k new sign-ups per month

11:15 \u2013 How JivoChat is growing via word of mouth

14:00 \u2013 Why they spent $300k to break into the Brazilian market

16:00 \u2013 How their team of 120 is remotely distributed

16:45 \u2013 Why he wants to remain bootstrapped

17:40 \u2013 The Famous Five