Kmart shopper waits nearly eight hours on phone for Covid-19 advice

Published: Feb. 25, 2021, 4:07 a.m.

It was revealed on Thursday there was a house viewing at the home of the family most recently infected with Covid-19. A real estate agent and three others were at the private viewing on Saturday, when the family was supposed to be self-isolating. Also on Thursday the Ministry of Health changed how it is classifying contacts. Kmart Botany customers who were instore at the same time as a member of that family was working there on 19 and 20 February have gone from 'casual plus' contacts to 'close' contacts. There is also a new category for some store staff who have a new label: 'close plus' contacts. Aucklander Lisa-Marie visited Kmart Botany on Saturday 20 for a few minutes. Later when it was announced as a location of interest she called Healthline, and ended up waiting nearly eight hours.