ERM at the Veterans Benefits Administration
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Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.
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Justin Smulison is once again joined by a speaker at the upcoming RIMS ERM Conference 2022! Charles Tapp II is the Chief Financial Officer and Chief Risk Officer of the Veterans Benefits Administration (VBA); overseeing the delivery of over $150 billion in benefits to Veterans and their families.
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In this episode, Charles shares how organizations and the risk community can observe Veterans Day in new and meaningful ways, how he has led the implementation of ERM at the VBA, and gives a preview of his upcoming session at the RIMS ERM Conference titled, \\u201cStakeholder Buy-in: Connecting ERM to Budgeting and Investment!\\u201d
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Key Takeaways:
[:01] About the RIMS Membership.
[:14] About today\\u2019s episode and how to save $400 on the Pre-Conference Workshop for RIMS-CRMP Prep!
[:42] About RIMScast.
[:55] About today\\u2019s episode with Charles Tapp II.
[1:24] All about the upcoming RIMS ERM Conference 2022 and how to take advantage of an exclusive registration discount.
[2:00] Upcoming RIMS webinars, workshops, events, and more!
[2:57] More about today\\u2019s episode\\u2019s guests Nir Kossovsky and Carnell Jones.
[3:38] Justin welcomes Charles to RIMScast!
[3:52] Charles served as an officer in the U.S. Air Force for 10 years \\u2014 specifically, a Career Financial Management Officer. Did this lead to his dual career in risk management?
[6:25] How Charles became the Chief Risk Officer at the Veterans Benefits Administration (VBA).
[8:24] Charles oversees the delivery of over $150 billion in benefits to Veterans and their families. He highlights some of the biggest risks and responsibilities in his role as CFO of the VBA.
[10:40] How many employees are a part of their risk staff?
[11:36] Why having staff liaisons (who are risk liaisons to the rest of the organization) is a key part of the Office of Financial Management.
[12:38] RIMS plug time! All about upcoming awards and nominations, virtual workshops, and more!
[14:18] Earlier this year, the VBA began its modernization efforts for benefits delivery through automated processes. Charles shares his insights on these efforts, having been on the ground floor of this effort.
[15:52] How Charles\\u2019 VBA group is being helped specifically with this new automation.
[16:16] Charles shares the most significant impact that ERM has had on the overall success of VBA.
[17:47] How Charles\\u2019 military training provides a unique perspective on his risk management career.
[20:04] Ways that Charles believes that organizations (and the risk community) can better observe Veterans Day on Nov. 11th, 2022.
[21:50] Justin thanks Charles Tapp II for joining the podcast and shares some of the links to check in today\\u2019s show notes!
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Mentioned in this Episode:
RIMS ERM Conference 2022 \\u2014 November 10\\u201211, 2022 | Indianapolis, IN \\u2014 Agenda Now Live! (Special registration discount for RIMScast listeners! Enter Code: RIMSCAST2022 on the \\u201cPayment\\u201d page \\u2014 Note: Only for new registrations)
Save $400 on the Pre-Conference Workshop: RIMS-CRMP Prep
Attend the in-person RIMS-CRMP Exam Prep Workshop, November 8\\u20129. Register for the ERM Conference and select the workshop on the \\u201cAdditional Purchase Options\\u201d page. Your $400 savings will already be applied. Learn more!
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Follow up with Our Guest:
Charles Tapp II\\u2019s LinkedIn
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Tweetables (For Social Media Use):
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\\u201cOne of the largest responsibilities that we have at VBA is delivering benefits \\u2026 to veterans in a manner that honors their service. \\u2026 But just as important \\u2026 is protecting them and making sure that we prevent fraudsters from redirecting veteran benefits.\\u201d \\u2014 Charles Tapp II
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\\u201cOne of the things that we pride ourselves on in the Office of Financial Management is working with people and doing things with them instead of to them.\\u201d \\u2014 Charles Tapp II
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\\u201cMoving forward with automation was certainly the next right evolution for how we reduce claims here in VBA.\\u201d \\u2014 Charles Tapp II
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\\u201cERM \\u2026 is a lifestyle. \\u2026 We are very focused on risk every day. \\u2026 We are watching the claims production process and making sure that we are progressing as expected. \\u2026 Introducing ERM into the mix is allowing us to be more deliberate \\u2026 about \\u2026 risk.\\u201d \\u2014 Charles Tapp II
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\\u201cIf there\\u2019s an organization in your community that\\u2019s Veteran-centric \\u2026 spend some time to learn more about what Veterans\\u2019 experience is like and their contributions to [our] safety \\u2026 security and \\u2026 history.\\u201d \\u2014 Charles Tapp II
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