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The latest Academy episode is a special one \\u2014 with former FBI Hostage Negotiator and author of \\u201cNever Split The Difference: Negotiating as if Your Life Depended on It\\u201d, Chris Voss.

Chris brings decades of experience in the realm of high stakes negotiation in the tensest of situations: kidnappings.

But let\\u2019s face it: you and I are unlikely to be in those anytime soon \\u2014 yet every single day we deal with our own high stakes situations where negotiating, influence and communication are absolutely crucial.

Whether it\\u2019s dealing with a customer service rep, a relationship conflict or buying a new car \\u2014 effective negotiation can change your life.

In this episode, we dig deep on the simple, practical and highly effective techniques you can start using today as well as:

• Negotiation is about working with people, not against
• The power of working on communication and language
• Chris\'s journey from SWAT team to FBI hostage negotiator
• Learning negotiation from years on a suicide hotline
• Why the fear of loss drives most human behavior
• How to defuse tension to get what both people want
• Why business conflicts are more intense than terrorism
• What time does to confrontation and conflict
• The power of emotional intelligence in life and business
• Why it\\u2019s not what you say, but your delivery
• The power of \\u2018mirroring\\u2019 for connection and influence
• Why we must understand that everyone wants to be heard
• How to negotiate in sales, business, and relationships
• The big mistakes you can\\u2019t afford to make

...and so much more\\xa0\\u2014 plus a real life roleplay with yours truly.

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