S3 E29 : Should Salespeople Focus on Client Experience, After the Sale?
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In today\'s episode, let\'s talk through how a high-performing salesperson can leverage a focus on client experience to fill their pipeline. What is client experience and why is it important? So many organizations fail to implement the tech stack that\'s needed to create streamlined and efficient communication between team members that support the same client visibility into data metrics that are important.
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\\nClient experience is the experience you create for them from the very first touchpoint with your brand. It starts with your website, your social, the type of marketing and advertising that you do. After the sales, be a part of the implementation. Sit there on implementation calls, meet with your implementation, client success, or customer service teams. Don\'t just tell them about the parameters for the project while they\'re coming off of ABC technology. Be different than your peers. Genuinely care about the people that are involved and it\'s amazing what will happen after that. You have the power to do so much more than just sell a client.
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\\nMary Grothe