S3 E28 : How to Repair your Client Relationship When Things Go Wrong
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Client relationships are everything. They can be the lifeblood of your business. What would you do when the client relationship goes awry? How do you prevent client blowouts? Today, we wanted to bring on an expert who is going to help talk us through how to repair your client relationship when things go wrong. We have today Lynn Whitbeck, Petite2Queen and Future Forward Sales.
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\\nWhen client relationships go south, normally that starts with a trigger event - client expectation is missed, didn\'t make a delivery on time of critical components, or any other trigger events. From your customer\'s perspective, their trust has been betrayed because they didn\'t get what they expected, which is going to cause a challenge. Assess what went wrong, communicate with your client and focus on aligning with them emotionally. Create an opportunity for them to be heard and rebuild the trust.
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\\nMary Grothe
\\nLynn Whitbeck