Using AI to Streamline Claims Operations
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As organizations handle an increasing amount of data, using that data quickly and efficiently isn\\u2019t always easy. That\\u2019s why many are turning to AI to help with tasks such as triaging claims and providing adjustors with the right insights at the right moment to support more informed decisions.
Ann Latimer, senior vice president, head of claims operations, at Signal Mutual Indemnity Association, describes how she leveraged Gradient AI to transform their claims triage, and what it takes to get internal buy-in for an AI system.
In this episode, you\\u2019ll hear:
\\xb7\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 Why claims triage was a natural introduction point for the AI solution;
\\xb7\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 What challenges Signal Mutual Indemnity has undertaken in adoption; and
\\xb7\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0\\xa0 How Lattimer\\u2019s team measures success on the platform.
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