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Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews and not managing like a witch. Could you be a micromanager and not even know it? I was one - I\\u2019ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you\\u2019ll be surprised at how easy it is to turn a patient away.\\xa0

Full show notes on the podcast home page!\\xa0https://nobodytoldmethat.libsyn.com/

Quotes:\\xa0

• \\u201cDone is better than perfect.\\u201d
• \\u201cIf you need to micromanage a person, you have the wrong person.\\u201d\\xa0
• \\u201cAptitude is great - we can teach that but attitude, that is essential.\\u201d\\xa0
• \\u201cYou can have the best people in the world, but you need systems.\\u201d
• \\u201c30% of your marketing dollars are being wasted on people who cannot schedule during the day.\\u201d
• \\u201cIt\\u2019s not about you, it is about the office.\\u201d\\xa0
• \\u201cIf I can\\u2019t do it online, a lot of times it isn\\u2019t getting done.\\u201d\\xa0
• \\u201cThey brought themselves to the party, I just need to open the door and let them in.\\u201d
• \\u201cI have never seen a front office where everything is done.\\u201d\\xa0

\\xa0Links from Episode:\\xa0

• \\xa0Dr. Dorfman\\u2019s Website\\xa0
• Yapi\\u2019s site
• Insurance and Getting to Yes with Teresa Duncan
• Mike Michalowicz - Small Business Author
• Dr. Dorfman interviews Mike Michalowicz
• Good to Great: Why Some Companies Make the Leap and Others Don\'t by Jim Collins
• Procrastinate on Purpose: 5 Permissions to Multiply Your Time by Rory Vaden
• Take the Stairs: 7 Steps to Achieving True Success by Rory Vaden

Don\\u2019t forget to check out my other podcast Chew on This - A Dental Podcast!\\xa0

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy! Click here for the Prepare Protect Prosper eBook

**If you like the show then I\\u2019d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa\\u2019s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa\\u2019s Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use \\u2018newsletter\\u2019 for $3 o