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The post-COVID state of collections may surprise you - it\\u2019s better than I thought. Andy Cleveland is my guest and is known as the Dental Practice Ninja (hi-ya!). We chatted about collections protocols, small claims court and when to write off balances. Have you ever wondered if you should forgive a balance when a patient dies? What about if you run into a collections patient outside of the office? I always love talking about money and so does he. I hope this episode is helpful!\\xa0

Full show notes on the podcast home page!\\xa0https://nobodytoldmethat.libsyn.com/

Quotes

• \\u201c1 in 3 Americans is in collections at any time.\\u201d\\xa0
• \\u201cThe best way to fix your collections problem is to fix your insurance system problem.\\u201d
• \\u201cPeople beat themselves up trying to get to 98% collections, but sometimes it isn\\u2019t possible. Some people just are not going to pay.\\u201d\\xa0
• \\u201cThey made more on unemployment than they did at her practice, why would they work?\\u201d
• \\u201cYou don\'t have to treat everyone to 100% health if it is going to bankrupt you - it doesn\'t make sense.\\u201d\\xa0
• \\u201cWhy are we always talking about insurance when that is only half of the market?\\u201d
• \\u201cExpect the best, but plan for the worst.\\u201d\\xa0

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Don\\u2019t forget to check out my other podcast Chew on This - A Dental Podcast!\\xa0

Also! Grab this Ebook that is completely free for you. 50+ pages of knowledge, checklists and job descriptions. Enjoy!\\xa0

Click here for the Prepare Protect Prosper eBook

Links\\xa0

Andy\\u2019s Info

864-517-2233

Website: Andy Cleveland\\u2019s Dental Practice Ninja Website

Facebook: https://www.facebook.com/AccountsReceivableNinja

LinkedIn: Andy Grover Cleveland - Patient Accounts Receivable Specialist - Business Consultant\\xa0

**If you like the show then I\\u2019d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**

• Teresa\\u2019s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
• Teresa\\u2019s Book Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/ (use \\u2018newsletter\\u2019 for $3 off)