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Sometimes having dinner with friends brings out hidden talents. My companions were Lisa Spradley of Front Desk Lady for Hire and Angela Martinez of CareCredit. Here\\u2019s some of what we talked about:

• Patient trust is directly tied to financial honesty
• How Lisa brought her treatment planning philosophy to corporate dentistry and then enhanced it with their systems
• Is there a place for DiSC or personality types in these conversations?
• How does sticker shock play into this?
• \\u201cHappy patients refer happy patients\\u201d \\u2013 Angela\\u2019s motto has roots in her thousands of case presentation
• CareCredit\\u2019s Payment Options Form (Payment Calculator) is a secret weapon
• Build your team\\u2019s confidence!

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If you like this podcast feel free to vote for me on this poll of the Best Dental Podcasts:

• Click here to vote!

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Teresa\\u2019s Website-\\xa0https://www.odysseymgmt.com/\\xa0(sign up for my newsletter!)

Teresa\\u2019s Book\\xa0Moving Your Patients to Yes! Easy Insurance Conversations

http://odysseymgmt.corecommerce.com/Book/\\xa0(use \\u2018newsletter\\u2019 for $3 off)

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FYI: Teresa\\u2019s educational classes are often sponsored by CareCredit and Weave.