078: Hospitality Tips for the Holidays and Beyond with Christine Hansen
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\\xa0Christine Hansen and I had such a great conversation that came out for our December episode, that we decided to continue it for you for a Bonus Episode! And at this point, we got to know each other a little bit better and you can hear us just talking so excitedly; we are so happy to be talking about this holiday topic, hospitality! We\\u2019re having a conversation about, what does that look like? Hosting people with less stress. And being a good guest for the holidays, and beyond! Christine also gives us some great ideas for transferring these principles into your real estate business. We also talk about ways to have fun that are simple and intentional!
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Just as a recap, Christine Hansen is the Broker-Owner of Century 21 Hansen Realty in Fort Lauderdale, Florida. She\\u2019s been an agent for many years and she\\u2019s been very active in association leadership at the local, state, and national levels, recently on the leadership team for NAR. Christine is passionate about well-being in the lives of REALTORS\\xae! I am thrilled to bring you this Bonus Episode with Christine Hansen.
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[3:01] To Christine, hospitality means you invite people to your home, or you\\u2019re invited to someone\\u2019s home. Christine and Monica talk about how to be a good host (and have an easy time hosting).
[4:37] As a guest, if you\\u2019re invited to bring something, find out what will work within the venue. If you bring something that doesn\\u2019t go with the dinner, it\\u2019s a gift.
[5:53] If you are anxious about hosting dinner in your home, you can order and bring things in.
[7:25] We put way too much on ourselves when it\\u2019s really about friends getting together for laughs, to break bread, and create some amazing memories.
[8:44] For years, Monica and her husband would serve everybody pizza that they made and a salad. Or they prepared a taco bar. It comes down to your comfort in serving a simple meal so you can have companionship.
[9:52] Think about a theme. It makes it fun and it creates an expectation for the evening.
[10:34] When you\\u2019re a guest, if you say you\\u2019re coming, don\\u2019t cancel at the last minute. Your commitments matter.
[11:20] Now after the pandemic, we\\u2019re getting busy again. Monica stresses the importance of being with people and being present and the importance of community.
[11:49] Monica has heard people say they don\\u2019t want to plan something because no one will commit. Choose what you want to do and what\\u2019s important to you, and do it.
[12:36] There are so many things dividing people. When you can build community, by getting together, laughing, eating, and playing games together, it means so much.
[16:14] When REALTORS\\xae are with buyers and sellers, you are kind of hosting them. One of the things you can do to be the best host is to not overwhelm buyers and sellers with too many choices or decisions. Christine did a role-play with two of her agents.
[17:23] Christine asked each agent in the roleplay how they felt.
[26:34] Have confidence in yourself as a REALTOR\\xae to let your clients know that you have the right to some time off. Don\\u2019t spend hours of your vacation working on deals. Make it normal. Tell your customers, \\u201cI will be out of town this week and my co-worker, Susy, will be overseeing everything.\\u201d
[28:51] This is setting expectations. When we set good expectations and don\\u2019t surprise people, it goes well. Don\\u2019t \\u201csneak\\u201d out of town and be unreachable to your customers without letting them know.
[30:03] Christine used to hold massive parties. She loved looking around and seeing the house filled with joy and people talking with holiday cheer and spirit. That warmed her heart. Now, she holds smaller casual game nights. She sees people laughing and talking and she says, this is what life is about.
[33:15] Christine\\u2019s final word: \\u201cI wish everyone so much joy. Make each day count. Again, it\\u2019s \\u201cthe present,\\u201d which means the gift. Each and every one of you is unique and you deserve to have the most amazing life.
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Tweetables:
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\\u201cAs a host, \\u2026 come up with some things that are easy for your guests to bring because they don\\u2019t want to walk in the door empty-handed. And as a guest, if you\\u2019re invited and they do ask you to bring something, \\u2026 find out what\\u2019s going to work within the venue.\\u201d \\u2014 Christine
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\\u201cIf these are your friends and you\\u2019re welcoming them into your home, they\\u2019re going to love being in your space just the way it is.\\u201d \\u2014 Christine
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\\u201cWe put way too much on ourselves when it\\u2019s really about friends getting together for laughs, to break some bread, and create some amazing memories. So, be you and there\\u2019s nothing wrong with ordering in from a restaurant and then plating it.\\u201d \\u2014 Christine
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\\u201cI cannot be in the kitchen cooking and having people there. I\\u2019m not a big cook. I need my concentration!\\u201d \\u2014 Christine
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\\u201cEvery single time I\\u2019ve ever felt like, \\u2018Oh, man, I\\u2019m tired, I wish I hadn\\u2019t said yes,\\u2019 and I\\u2019d go, I\\u2019ve had the best time! \\u2026 Remember that our life is made up of nice little times of memories and experiences, all lumped together. You want to be able to have those.\\u201d \\u2014 Christine
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\\u201cWe project people\\u2019s opinions on us more than we have to.\\u201d \\u2014 Christine
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\\u201cWhat are you doing [by telling your client that you\\u2019re going on vacation]? Setting expectations. And when we set good expectations and don\\u2019t surprise people, it goes well.\\u201d \\u2014 Monica
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\\u201cAt times [in a party], I just make myself pause and I look around the table and I see people laughing or talking and I\\u2019m like, \\u2018This is what life is about!\\u2019\\u201d \\u2014 Christine
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Guest Links:
You Can Heal Your Life, Study course by Louise Hay
Dare To Lead podcast, by Bren\\xe9 Brown
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Additional Links:
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Micro courses found at Learning.REALTOR. Use the coupon code PODCAST to obtain 15% off the price of any online class!
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Learning.REALTOR for NAR Online Education
Training4RE.com \\u2014 List of Classroom Courses from NAR and its affiliates
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crd@nar.realtor
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Host Information:
Monica Neubauer
Speaker/Podcaster/REALTOR\\xae
Monica@MonicaNeubauer.com
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Monica\\u2019s Facebook Page
Instagram.com/MonicaNeubauerSpeaks
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Christine Hansen Bio:
A REALTOR\\xae for more than 30 years, Christine has been active in local, state, and national association leadership for many years. In 2018, she was the REALTOR\\xae of the Year for what was, at the time, REALTORS\\xae of the Palm Beaches and Greater Fort Lauderdale Association. 2018 Florida REALTORS\\xae President. 2019 Florida REALTORS\\xae \\u2014 REALTOR\\xae of the Year. 2019 NAR REALTOR\\xae Party Director. 2020 NAR Vice President of Advocacy. 2021\\u20122022 on the NAR Executive Committee. She has been a NAR Director almost continuously since 2006. She has held numerous committee and task force posts with the REALTORS\\xae of the Palm Beaches and Greater Fort Lauderdale Association, which is now Broward, Palm Beaches, and St. Lucie REALTORS\\xae. She is the Broker-Owner of Century 21 Hansen Realty in Fort Lauderdale, Florida, a full-service 80-practitioner-strong real estate company. Her mother, Anita Hansen, was a REALTOR\\xae and founded the Hansen company. Her daughter and son-in-law are also REALTORS\\xae in Florida. She comes from the family business! Christine is a life coach and a trained mediator. She is also active in charitable activities, locally and nationwide.
Licensed in 1987, obtaining Brokers license in 1989
2007 President of Great Fort Lauderdale REALTORS\\xae
2009 NAR leadership team
2017 NAR Liaison of Member Communications
2018 Florida Realtor President
2019 Florida REALTORS\\xae \\u2014 REALTOR\\xae of the Year
2019 NAR REALTOR\\xae Party Director
2020 NAR Vice President of Advocacy
2021\\u20122022 NAR Executive Committee
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Designations & Certifications: CRB/CIPS/GRI/AHWD
Licensed since 2007 to teach You Can Heal Your Life by Louise Hay
Broker/Owner Century 21 Hansen Realty which was established in 1977
2nd tier Hall of Fame RPAC 2021
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WCR Member since 2003
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Christine Hansen
Broker-Owner
3010 E. Commercial Blvd.
Ft. Lauderdale, Fl 33308
Est. 1977
954-817-4881 call/text
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