Race to an Emergency-examining 911 responses Pt. 1

Published: Jan. 2, 2015, 5 p.m.

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When you call 911, who answers the phone? How do they decide who to send to the scene, and how fast will they get there? We bring you a 2-part special\\u2014The Race to An Emergency, produced by KALW radio in San Francisco.

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We follow the path of a 911 call, and along the way, encounter decades of mistrust that fuel a lack of confidence in the system.

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Special thanks to KALW Radio.

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Featuring:

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  • Lesley Phillips, Sharena Thomas, Peoples Community Medics co-founders
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  • Nikki Anjenique, Sharena Thomas daughter
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  • Rick Rocha, California Highway Patrol dispatcher
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  • Olivia Moy, Wolleen Jones, Oakland police Department dispatchers
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  • Terry Woodard, Oakland Fire Department Communications dispatcher
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  • Jason Murphy, Paramedics Plus dispatcher
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  • Tracy Chin, Rob Thrower, Oakland Fire Fighters
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  • Brian Murphy, Oakland Police Officer
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  • Regina Harris Gilliard, Johnna Watson\\xa0Oakland Police Department spokespeople
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  • Benjamin Bowser, Cal State East Bay Sociology Professor
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