Published: Jan. 2, 2015, 5 p.m.
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When you call 911, who answers the phone? How do they decide who to send to the scene, and how fast will they get there? We bring you a 2-part special\\u2014The Race to An Emergency, produced by KALW radio in San Francisco.
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We follow the path of a 911 call, and along the way, encounter decades of mistrust that fuel a lack of confidence in the system.
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Special thanks to KALW Radio.
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Featuring:
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\\n- Lesley Phillips, Sharena Thomas, Peoples Community Medics co-founders
\\n- Nikki Anjenique, Sharena Thomas daughter
\\n- Rick Rocha, California Highway Patrol dispatcher
\\n- Olivia Moy, Wolleen Jones, Oakland police Department dispatchers
\\n- Terry Woodard, Oakland Fire Department Communications dispatcher
\\n- Jason Murphy, Paramedics Plus dispatcher
\\n- Tracy Chin, Rob Thrower, Oakland Fire Fighters
\\n- Brian Murphy, Oakland Police Officer
\\n- Regina Harris Gilliard, Johnna Watson\\xa0Oakland Police Department spokespeople
\\n- Benjamin Bowser, Cal State East Bay Sociology Professor
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