Race to an Emergency-examining 911 responses Pt. 1

Published: Jan. 2, 2015, 5 p.m.

When you call 911, who answers the phone? How do they decide who to send to the scene, and how fast will they get there? We bring you a 2-part special\u2014The Race to An Emergency, produced by KALW radio in San Francisco.

\n

We follow the path of a 911 call, and along the way, encounter decades of mistrust that fuel a lack of confidence in the system.

\n

Special thanks to KALW Radio.

\n

Featuring:

\n
    \n
  • Lesley Phillips, Sharena Thomas, Peoples Community Medics co-founders
  • \n
  • Nikki Anjenique, Sharena Thomas daughter
  • \n
  • Rick Rocha, California Highway Patrol dispatcher
  • \n
  • Olivia Moy, Wolleen Jones, Oakland police Department dispatchers
  • \n
  • Terry Woodard, Oakland Fire Department Communications dispatcher
  • \n
  • Jason Murphy, Paramedics Plus dispatcher
  • \n
  • Tracy Chin, Rob Thrower, Oakland Fire Fighters
  • \n
  • Brian Murphy, Oakland Police Officer
  • \n
  • Regina Harris Gilliard, Johnna Watson\xa0Oakland Police Department spokespeople
  • \n
  • Benjamin Bowser, Cal State East Bay Sociology Professor
  • \n