97 Hiring Employees, Contractors, Advisors
b"Best to listen to the 8 minute episode. In the meantime though, how is hiring of employees as well as contractors and advisors influencing customer satisfaction.\\n\\nWhy do some companies have great customer satisfaction and others seem to be never able to attain it? I go through some of the thoughts and observations from wondering about this topic.\\n\\nComparison of Companies\\n\\nI first noticed some of the great attitudes between companies and others where the customer experience is not so good. It raised many questions and I discuss those in the episode and then my conversations both about the hiring and training practices.\\n\\nThose around you and Others\\n\\nWhen you have some bad employees they infect your organization. Training doesn't help that may be attitudes people have carried for years. Remember your income determined by those close to you from the earlier episode (click here for more detail and understanding).\\n\\nTraining or Hiring Correctly\\n\\nYou might not be able to train good attitudes with the wrong people. How do you hire properly to raise customer satisfaction? Hiring employees is more important than trying the wrong employees. I discussed this topic with some good companies and found some interesting information. It seems rather clear that you should hire people with certain attitudes and experiences. In fact, it may be better to hire people without skills that can be taught but\\xa0the desire."