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b"The Why Strategy Can Be Used In Any Area of Life\\n\\nToday\\u2019s topic is an important concept that came about as a result of things I noticed concerning WHAT people did and HOW they did it.\\xa0 It\\u2019s basically the WHY; you may have heard about the \\u201cFive Why\\u2019s\\u201d that originated from Toyota Motor Company.\\xa0 The WHY is a tool used to drill down to the root cause of a potential problem.\\xa0 There is some criticism of the process, mainly because people don\\u2019t execute it very well.\\xa0 The idea is to ask why, then why that, and keep on until there is an ultimate solution.\\xa0 For illustration, here is an example.\\n\\n\\tExample 1---Problem:\\xa0 A robot malfunctioned on an assembly line at Toyota.\\n\\nWhy did it stop working?\\xa0 The arm broke.\\n\\nWhy did the arm break?\\xa0 A piece inside broke.\\n\\nWhy did the piece break?\\xa0 It was stressed and not maintained properly.\\n\\nWhy wasn\\u2019t it maintained properly?\\xa0 It didn\\u2019t receive enough oil.\\n\\nWhy didn\\u2019t it receive enough oil?\\xa0 Oiling the part isn\\u2019t part of the regular maintenance schedule.\\n\\nSolution:\\xa0 Lubricating that piece is now part of regular maintenance.\\n\\nDo you see how it works?\\xa0 You go on and on to the source as you simplify the problem down to an easy fix.\\xa0 The whole process relates to the business world in the area of problem-solving.\\xa0 I\\u2019ll share more examples to further illustrate the concept.\\n\\nSurprisingly, I've had calls where someone says, 'my lights in my house just went our.' I really want to say, well, so what are you going to do about it as I'm surprised by the question.\\n\\nI ask them a series of questions.\\xa0 Is it the neighborhood or just your house?\\xa0 Is it the whole house or a part?\\xa0 Ok, it's just part of the house. Is the circuit overloaded?\\xa0 Ok, you can reset the circuit breaker. But, why did it occur? What can be changed to prevent its recurrence? It turns out that it was a microwave, TV and an iron all being used at the same time. How to fix this and why did it occur? It happens that in the construction phase after the design and electric was installed, they decided to move the microwave. The builder now knows that it can't do that again unless it changes the circuits.\\n\\nPeople often look at what\\u2019s happening around them from a landscape view, or as if they were watching a movie.\\xa0 They enjoy what is happening around them, but they don\\u2019t understand the underlying causal relationships. In business, this process can be used to prevent/reduce recurring problems and to increase efficiency/productivity.\\n\\nEven when we look at how kids are raised, we can apply the idea of why we do certain things to raise them. If it\\u2019s done too much on emotion, then you can overindulge them or pacify them.\\xa0 If your attitude is, as I is often said, \\u2018to give them all the things I never had.\\u2019 Will you achieve the desired end result of preparing kids to survive in the world?\\xa0 Do your methods pass the \\u2018Why\\u2019 test?\\xa0 Will your methods achieve the desired result of preparing them to succeed in life?\\n\\nOne problem we face is that we are apt to \\u201cfall in love\\u201d with a method we have used or are using to the point that we become biased and prejudiced toward our own ideas.\\xa0 By asking the WHY, we can train our minds in causality and learn to question our own thoughts and ideas.\\n\\nI faced these problems many times in research, in particular, one at GM Research Labs, was dealer service and customer satisfaction.\\n\\nA typical example was the customer returns to pick up his car and the car is not ready. Why?\\xa0 The part is not in stock?\\xa0Why? Are not enough ordered? Are the parts failing too quickly? Is there a problem with the ordering process? Now, here is where people sometimes think this ideas of asking why doesn\\u2019t work. They quickly concluded only one of those 3 choices and start drilling down further and \\u2018fix\\u2019 the wrong issue. So, it isn\\u2019t the system that failed, it is that they didn\\u2019t first look at all alternatives before proceeding.\\n\\nSometimes, the temptation is to jump down to the basic WHY without investigating each leve..."