182: Les centres dappel: les ateliers de misere du 21e siecle?
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The title of this Advanced lesson may be controversial. After all, it is a fact that tens of thousands of people \\u2013 some of whom have been lifted out of abject poverty \\u2013 work in call centres around the world. However, questions one might ask are: what kind of work do call centre workers actually do? What kind of career prospects can workers realistically expect from such work? B\\xe9atrix talks of her friend\\u2019s experience in one such call centre. Let\\u2019s listen.
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