#59 Why the Human Touch Still Matters: Steve Hilton
b'When is the last time that you called a big company or government agency and a human being answered the phone? \\xa0 From big data, complex algorithms and giant corporations to massive government bureaucracy, the everyday life can seem increasingly impersonal. \\xa0 \\xa0 Our guest, Steve Hilton, argues for radical change.\\xa0 The former senior policy advisor to ex-British Prime Minister David Cameron has written "More Human: Designing a World Where People Come First." \\xa0The book is a clarion call for reform of government, law, education, welfare and business systems.\\xa0 \\xa0 "I think one of the most destructive and damaging words in the entire world right now both in government and the private sector is efficiency, " Steve tells us in this episode. "In the name of efficiency really stupid and inhuman things are often done." \\xa0 Find out what he\'s talking about and what fixes he has in mind... \\xa0 We also interviewed Hilton about Brexit, to listen to that interview click here.
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