Government Customer Service Needs to Improve
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The American Customer Satisfaction Index 2021 Federal Government Report showed citizen satisfaction in government services in a freefall over the last four years, with declines across all driving indicators of satisfaction. The Biden administration is trying to reverse this trend with an Executive Order emphasizing \\u201cCustomer Experience and Service Delivery.\\u201d\\xa0\\xa0
James Isaacs is President of Cyara, a customer service assurance platform. He joined the podcast to discuss how government can improve customer service.
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