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Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda\u2019s focus on customer experience, that will mean getting service to as many people as possible\u2026 in whatever ways are available.\xa0

Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He\u2019s also the author of a post on Nextgov\xa0headlined \u201cThe Low-Tech Side of Biden\u2019s Push to Improve the \u2018Life Experiences\u2019 with Government.\u201d which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.

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