Bring on the Chatbots: How AI Can Assist Government Customer Service
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Wait times for government customer service is an issue nearly all Americans can relate to. The Biden administration has made improving the customer experience a part of its agenda, so using new technologies like artificial intelligence can be part of the solution.
James Isaacs is President of Cyara, a customer service assurance platform. He joined the podcast to discuss how government can use artificial intelligence to improve customer service.
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